Frequently Asked Questions
Everything you need to know about our high-precision laser engravers and support.
What is the standard shipping time for laser machines?
Most in-stock laser machines are processed within 2-3 business days and delivered via freight within 7-10 business days depending on your location.
Do Monport laser machines come with a warranty?
Yes, all our machines include a 1-year to 2-year limited warranty covering parts and technical support to ensure your production never stops.
Which software is compatible with Monport laser engravers?
Our machines are designed to be compatible with industry-standard software including LightBurn, RDWorks, and CorelDRAW, supporting both Windows and macOS.
What is your return policy for electronics and hardware?
We offer a 30-day return policy for unused items in their original packaging. Please note that large freight items may be subject to a restocking fee.
Do you provide technical support for setup and troubleshooting?
Absolutely. We provide comprehensive digital manuals, video tutorials, and a dedicated US-based technical support team available via email and scheduled calls.
Are the laser tubes replaceable, and do you sell them?
Yes, CO2 laser tubes are consumable parts. We stock genuine replacement tubes and provide detailed guides on how to safely install and align them.